Frequently Asked Questions

Everything you need to know about our professional-grade gear.

How do I care for my Helly Tech® waterproof garments?

To maintain performance, machine wash in lukewarm water with a technical detergent and tumble dry on medium heat to reactivate the Durable Water Repellency (DWR) treatment.

What is your return policy for online orders?

We offer a 30-day return policy for all unworn and unwashed items in their original packaging. Return shipping is free for all members of our loyalty program.

How long does shipping take?

Standard shipping typically takes 3-5 business days. Express shipping options are available at checkout for delivery within 1-2 business days.

Does Helly Hansen offer a warranty on products?

Yes, we offer a limited lifetime warranty against defects in materials and workmanship on all outerwear, and a one-year warranty on accessories and footwear.

How do I find the right size?

Please refer to our comprehensive Size Guide located on each product page, which includes body measurements for chest, waist, hip, and inseam to ensure a perfect fit.

Can I track my order once it has shipped?

Once your order leaves our warehouse, you will receive a shipping confirmation email containing a tracking number and a link to monitor your delivery progress.